Privacy Policy

Last updated: April 2026

Advanced Maintenance ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and your rights under UK GDPR.

Who we are

We are Advanced Maintenance, a sole trader providing property maintenance services across Essex. You can contact us at info@advancedmaintenance.uk or 07860 645446.

What information we collect

When you submit an enquiry through our website, we collect:

  • Your name
  • Email address
  • Phone number (optional)
  • Details of your project or enquiry

We do not collect any other personal data through this website. We do not use tracking cookies or advertising pixels.

How we use your information

We use your contact details solely to respond to your enquiry and, if you proceed, to manage your project. We do not sell, share or transfer your data to third parties for marketing purposes.

Our lawful basis for processing is legitimate interests — you have contacted us requesting a quote or information, and it is in both our interests for us to respond.

How long we keep your data

We retain enquiry information for up to two years. If you become a client, we retain relevant project records for up to six years for accounting and legal purposes. You can ask us to delete your data at any time (see Your Rights below).

Third-party processors

Your enquiry form submission is handled by Lumara Forms, a UK-operated service, which delivers your message to us and notifies us via secure notification. Form data is stored securely and not used for any other purpose.

Our website analytics are handled by Lumara Analytics, a privacy-first analytics service. It does not collect any personally identifiable information, does not use cookies, and does not share data with any third party.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to our processing of your data
  • Request that we restrict processing of your data
  • Receive your data in a portable format

To exercise any of these rights, contact us at info@advancedmaintenance.uk. We will respond within 30 days.

Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.